FAQ

All products are impacted by the current economic strains with raw materials shortages and price fluctuations. Therefore, at the time of purchase, estimated shipping dates are per the current lead times and are subject to change. Please call us directly at 1-888-792-9315 to find out the most accurate estimated shipping timeline.

Shipping rates are calculated by total weight of the order. These rates factor in distance as well as complexity of shipping and can vary by product. If you have any questions before or after your purchase, please call us at 1-888-792-9315 or email us at service@mymortuarycooler.com.

For all coolers that come with a compressor, the maximum outdoor temperature allowed is 95 degrees. If you use a compressor in ambient temperatures over 95 degrees, you risk voiding warranties. So, be sure to upgrade your compressor at the time of purchase if the cooler will be installed in an area that may exceed 95 degrees. If you have any questions before or after your purchase, please call us at 1-888-792-9315 or email us at service@mymortuarycooler.com.

If you anticipate ambient temperatures surrounding your installed cooler to be higher than the maximum allowed 95 degrees, then be sure to upgrade your compressor at the time of purchase. This is an option on the product page that is available before adding the cooler to your cart. If you have any questions before or after your purchase, please call us at 1-888-792-9315 or email us at service@mymortuarycooler.com.

Our return and refund policy can be found here. If you have any questions before or after your purchase, please call us at 1-888-792-9315 or email us at service@mymortuarycooler.com.

If you have any problems during installation or after, please fill out our tech service request form or call us at 1-888-792-9315.

Our walk-in and upright coolers are all made here in the USA.